Your information, handled clearly

Privacy Policy

Effective: 4 September 2026

This policy explains what information PennyFix collects through craftjoyhome.com, why we use it, and the choices available to you.

Who we are

PennyFix operates craftjoyhome.com and sells digital household guides. For privacy questions or requests, email support@craftjoyhome.com.

Information we collect

When you purchase or contact us, we may receive your name, email address, order details, correspondence and limited technical information needed to operate and secure the site. Payments are processed by Stripe. We do not receive or store your full payment-card number.

How we use information

To complete purchases and deliver digital products.
To provide support, refunds and important service messages.
To prevent fraud, protect the site and comply with legal obligations.
To understand basic site performance where privacy-respecting technical logs are available.

Our legal bases

We process information when it is necessary to perform our contract with you, meet a legal obligation, or pursue legitimate interests such as security and customer support. Where consent is required, you may withdraw it at any time.

Service providers and transfers

We share only the information needed with providers that help us run the service, including Stripe for payment processing and Vercel for website hosting. These providers may process data in other countries and apply their own safeguards and privacy terms.

Payment privacy: Stripe handles checkout and payment credentials under its own privacy policy and security controls.

Retention

We keep purchase and support records only as long as needed to deliver the service, handle disputes, meet tax or accounting duties, and protect our legal rights. Technical logs are retained according to our hosting provider’s settings.

Cookies

The site may use essential storage required for security, checkout and reliable operation. We do not currently set our own advertising cookies. Stripe or other linked services may use cookies under their own policies.

Your rights

Depending on where you live, including the UK or EEA, you may request access, correction, deletion, restriction, portability or objection to certain uses of your information. You may also complain to your local data-protection authority. We may need to verify your identity before completing a request.

Children

Our products are not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy when our services or legal duties change. The effective date above will show the latest revision.

Contact

Email privacy requests to support@craftjoyhome.com.